Terms of Service

1. The Service

Design-EZ is a platform for graphic designers and studios ("Studios") to manage projects with their clients ("Clients"): briefs, quotes, versions and revision rounds, feedback, delivery, payment requests and a portfolio.

The Service is offered in Hebrew and English. Features may change, be added or be removed over time.

2. Accounts

You must be at least 18 and able to enter a binding agreement. Provide accurate details and keep your sign-in secure. You are responsible for activity in your account.

A Studio owner is responsible for the team members they invite and for what they do in the studio.

3. Trial and subscription

New studios get a free trial for the period shown at sign-up. No payment card is required for the trial, and you will not be charged unless you choose to subscribe.

The subscription is billed monthly in advance, at the price shown before you subscribe, through our payment processor (Stripe). It renews automatically every month until you cancel. Prices may include or exclude taxes as shown at checkout.

We may change the price with at least 30 days’ notice by email. The new price applies from the next billing period after the notice; you can cancel before it takes effect.

If a payment fails, we may give a grace period, after which studio features may be limited until payment is made. A free portfolio plan, where offered, has the features described for it.

4. Cancellation and refunds

You can cancel at any time from Settings → Billing, or by writing to us. Cancellation stops future renewals; the subscription stays active until the end of the period already paid.

Payments already made are not refunded, except where the law that applies to you requires otherwise. Where you are a consumer with a statutory right to cancel (for example under the Israeli Consumer Protection Law, 1981), we will honor that right in full.

5. Payments between Studios and Clients

Design-EZ provides tools for Studios to request and receive payments from their Clients. We are not a party to the agreement between a Studio and its Client.

The Studio alone is responsible for its prices, quotes, contracts, invoices and receipts, taxes, deliverables, refunds and any dispute with its Client. Clients should contact the Studio first about any project or payment.

Card payments are processed by Stripe under Stripe’s own terms, including the Stripe Connected Account Agreement for Studios. We do not store full card numbers. Bank transfers and checks are made directly between the parties.

Watermarks and file locks are tools the Studio controls. Releasing files to a Client, including before payment, is the Studio’s decision.

6. Your content

You keep all rights to the content you upload (designs, files, briefs, messages). You give us a limited license to host, store, process, copy and display it only as needed to run and improve the Service for you and for those you share it with.

You confirm you have the rights to the content you upload. Ownership of designs between a Studio and its Client is governed by their own agreement.

A public portfolio you publish is visible to anyone and may appear on the Explore page.

Keep your own copies of important files. While we take care to protect data, we are not a backup service.

7. Acceptable use

You may not:

• use the Service for anything unlawful, infringing, fraudulent or harassing;
• upload malware or try to break, overload, scrape or reverse-engineer the Service;
• get around watermarks, file locks, payment links or other security measures;
• send spam or unsolicited messages through the Service.

8. The support assistant

The in-app assistant ("EZ") gives automated answers that may be incomplete or wrong. Conversations are saved and may be read by our team to help you and to improve the Service. Do not share passwords or payment card details in the chat.

9. Suspension and termination

We may suspend or close an account that breaches these Terms, puts others at risk, or where the law requires it. Where reasonable we will give notice first.

You can delete your account from your account page. Data is handled after deletion as described in the Privacy Policy.

10. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties and do not promise the Service will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect or consequential damages, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

Studios agree to indemnify us against claims by their Clients or third parties arising from the Studio’s work, content or dealings with its Clients.

11. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the app at least 14 days before they take effect, and may ask you to accept them again. Continuing to use the Service after that date means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, and the competent courts of Luzerne County, Pennsylvania. This does not take away mandatory protections given to consumers by the law of the country where they live.

13. Contact

Questions about these Terms: support@design-ez.com.