Privacy Policy

1. Our role

For Studio accounts, billing and our own site, we decide how personal information is used.

Information a Studio keeps about its Clients and projects (names, emails, briefs, files, messages, payment requests) is handled by us on the Studio’s behalf. The Studio is responsible toward its Clients for that information. Clients may contact the Studio directly, or write to us and we will pass the request on.

2. What we collect

• Account details: name, email, phone (optional), language, time zone.
• Studio details: studio name, logo, brand color, business and invoice details, and bank details if the Studio chooses to show them to its Clients.
• Sign-up answers: we save your answers as you go, before an account exists, so you can continue later. We may remind you by email if you stop midway.
• Project content: briefs, files and versions, annotations, chat messages, approvals, contracts accepted, and delivery history.
• Payments: amounts, status and dates. Card payments are handled by Stripe; we never receive full card numbers. Transfer proofs you upload are stored for the Studio.
• Support: conversations with the EZ assistant and with our team, bug reports and feature requests.
• Technical data: device and browser type, IP address, logs, when you were last active in a project, and push notification subscriptions if you turn alerts on.

3. How we use it

• To provide the Service: run projects, deliver files, send the emails and notifications you expect, and process payments.
• To bill subscriptions and keep accounting records.
• To give support, fix bugs, keep the Service secure and prevent abuse.
• To improve the Service, using aggregated usage information.
• To send product news or offers only if you agreed; you can opt out at any time.

We do not sell personal information, and we do not use it for cross-site advertising.

4. Who we share it with

• The people you work with: a Studio and its Clients see the project information they share with each other.
• Service providers who process data for us under contract: Base44 (hosting, database, file storage, email sending and AI features), Stripe (payments), AI model providers that power the support assistant through Base44, and browser push services.
• Authorities, when the law requires it or to protect rights and safety.
• A buyer or successor, if the business is transferred, under the same protections.

5. Where data is stored

Our providers store data on servers that may be located in the United States or other countries. Where data moves across borders, we rely on our providers’ safeguards for such transfers.

6. How long we keep it

We keep information while the account is active. After an account is deleted we delete or anonymize personal information within 30 days, except what we must keep by law (for example billing and tax records), and copies in backups that are overwritten over time.

Project information shared with a Studio is kept for that Studio until it deletes it or closes its account.

7. Security

We use encryption in transit, access controls that limit each user to their own studio and projects, secret links for payments and sharing, and watermarks for previews. No system is perfectly secure; if we learn of a breach that affects you, we will notify you and the authorities as the law requires.

8. Your rights

Depending on where you live, you may ask to access, correct, delete or receive a copy of your personal information, and to object to or limit certain uses. Under the Israeli Privacy Protection Law you may review the information held about you and ask to correct it. Residents of US states with privacy laws have similar rights, and we will not treat you differently for using them.

You can delete your account from your account page, or write to support@design-ez.com. We reply within 30 days. Clients of a Studio may also contact the Studio directly.

9. Cookies and local storage

We use only what the Service needs to work: keeping you signed in, remembering your language and theme, and saving sign-up progress on your device. We do not use advertising cookies.

10. Children

The Service is not meant for anyone under 18, and we do not knowingly collect their information.

11. Changes and contact

We will post any update here and notify you of material changes.

Privacy questions or requests: support@design-ez.com.